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Cancellation Policy

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

60 days & prior to arrival - 10% of the tour/service cost.

59 days to 30 days prior to arrival - 20% of the tour/service cost.

29 days to 15 days prior to arrival - 25% of the tour/service cost.

14 day to 08 days prior to arrival - 50% of the tour/service cost.

07 days & less, prior to arrival or no show - NO REFUND.

Note:

Irrespective of above mentioned cancellations slabs - incase of cancellation of tour / travel services after the booking is made with us - a minimum 10% service charges would be applicable.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) - a separate cancellation policy is applicable (which would be advised as and when required).

Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

High Peak Season bookings (from 20th Dec to 15th Jan).

Festival Period Bookings (Festivals like -Diwali, Duseera, Holi, Pushkar fair etc).

Long Weekends Bookings.

Refund:

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Mandatory Identification Document:

It is Mandatory for all guests (Foreign Nationals, NRI’s and Indian Nationals) to provide Photo ID at the time of booking confirmation. Documents as per details given below are applicable for different categories :

For foreign nationals – copy of Passport + Visa is mandatory.

For Non Resident Indians clients (NRI client) – copy of passport.

For Overseas Indian clients holding OCI / PIO card – copy of passport and copy of OCI/PIO card is mandatory.

For domestic clients – copy of Driving License / Voter ID Card / passport is mandatory.

Arrival and Departure Policy:

Check-In Timings: 1200 - 1500 Hours

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out Timings: 1000 - 1200 Hours

Late check-outs are available on request and subject to availability / Payment.

Extra Usage of Vehicle:

Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.

Special Note for Helicopter Journeys :-

Helicopter Tickets & Fare are subject to availability & can change at any moment.

While A Star TNT takes utmost care to make you fly by Helicopter but due to sudden weather conditions / VIP Movement / unavoidable situations at the last moment - it sometimes becomes unavailable. A Star TNT will make every possible attempt to arrange for alternate Helicopter journey on same day or on alternate dates depending upon the availability of Helicopter at that time.

No ticket would be carried forward to next day.

No accommodation, meal or cost of transport would be paid or reimbursed or compensated due to cancellation of Helicopter.